Refund policy

Ready-made items: 30-day returns
We want you to love your Pelli. If you're not happy with a ready-made item, you can return it within 30 days of delivery for a refund or exchange.

To be eligible, items must be unused and in their original condition, with no signs of play, wear or damage. Because our headcovers are leather, any scuffs, marks or club wear will make an item ineligible.

Custom and one-of-one orders: final sale
Custom orders are made just for you, so they're final sale and can't be returned or exchanged. You can cancel a custom order for a full refund any time before we start cutting leather. Once work has begun, we can't cancel the order or refund it.

How to start a return
Email us at pelligolfco@gmail.com with your order number and the item you'd like to return. We'll reply with the return address and next steps. Please don't send items back without contacting us first.

Return shipping is paid by the customer, unless the item arrived damaged or defective. We recommend a tracked shipping service, because we can't be responsible for returns lost in transit.

Refunds
Once we receive and inspect your return, we'll email you to confirm. Approved refunds go back to your original payment method within 5–10 business days. Original shipping charges are not refunded.

Damaged or defective items
If your order arrives damaged or has a defect in materials or workmanship, email us within 7 days of delivery with photos. We'll make it right with a repair, replacement or full refund, including shipping. This applies to custom orders too.

Exchanges
To exchange a ready-made item for a different one, email us and we'll help you sort it out. It's subject to availability, because many of our pieces are one of a kind.